DELIVERY

How much is your delivery fee?

               Our delivery fee is currently £

     

    When will my order be delivered?

    We aim to dispatch all orders within 72 hours where stock allows. You will receive an email notification when your order has been dispatched and further tracking information with your one hour time slot.

     

    How will my order be delivered?

    Your goods will be delivered frozen in temperature-controlled packaging. Every order is packed with dry ice, gloves must be worn when handling dry ice. Full safety & disposal information can be found here

     

    What if I am not in when my delivery arrives?

    You can have your items delivered to a neighbour or a safe place. Please bear in mind the pies are delivered frozen in temperature-controlled packaging and will need to be placed in your freezer (or oven if you're hungry) as soon as possible. We do not recommend re-scheduling your delivery with COURIER as the delay could compromise the condition of your pies. Please Note any deliveries rescheduled with COURIER that have thawed or spoiled will not be refunded.

     

    Where do you deliver?

    We currently deliver to Mainland UK only. We would love to extend this to the wider UK and Ireland, but our priority is and continues to be the safety of our customers and products. We aim to deliver all our items within 2 days of dispatch and currently our courier is unable to meet the necessary timeframe in those areas we exclude for safe delivery.

     

    There is an issue with my delivery, what should I do?

    Although the utmost care and attention to detail has gone into every stage of preparing and delivering your order, we recognise things can't go right 100% of the time. If for any reason you experience a problem (ie damaged in transit) please photograph your delivery immediately and send a picture along with your comments to the following email: @theoriginalbaker.co.uk We will work together to resolve the issue.